Invoices and VAT

Where to find your invoices, how VAT is calculated and what business customers need to know.

Every payment produces an invoice, issued through Stripe and sent to the e-mail address on your account. Past invoices are also listed under Billing in the panel.

How VAT is calculated

Prices on the site are shown net — VAT is added at checkout.

The rate depends on your country, not ours. A customer in Germany is charged German VAT, a customer in Spain Spanish VAT. This follows the EU one-stop-shop rules for digital services sold to consumers, and it is why the total at checkout can differ from the price on the plan card.

The exact amount is shown before you confirm, so there are no surprises after payment.

Business customers

If you are buying as a company with a valid EU VAT number, enter it during checkout. When it validates, the sale is handled under reverse charge: no VAT is added, and your invoice states that you account for it yourself in your own country.

Two things to know:

The number is checked against the EU VIES database. If validation fails, VAT is charged normally. Usually that means a typo or a number that is not registered for intra-EU transactions — a national tax number is not always the same thing.

Enter it before paying. Adding a VAT number afterwards does not retroactively remove VAT from an invoice that has already been issued.

Who the invoice comes from

Invoices are issued by:

GMH SYSTEMS Sp. z o.o. Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland VAT ID PL5273203762

That Polish VAT number appears on every invoice, including those for customers elsewhere in the EU. It is correct — under the one-stop-shop scheme we report VAT collected across the EU through the Polish tax authority.

Changing invoice details

Billing details are entered when ordering and can be updated under Billing. Changes apply to future invoices.

An invoice that has already been issued cannot be edited — that is a legal requirement, not a limitation of the panel. If something on a past invoice is wrong, open a ticket and we will issue a correction.

Not receiving invoices

Check spam first. If they are genuinely not arriving, confirm the address on your account is one you actually read — invoices go to the account e-mail, not to whatever address was typed into a payment form.

All invoices remain downloadable from Billing regardless of e-mail delivery, so nothing is ever lost.