Terms of Service

1. Definitions

• "Services" means the game server hosting and related features we provide, including the control panel, add-ons and backups.
• "Customer", "you" means the person or entity that registers an account or places an order.
• "Customer Content" means any data, files, worlds, software or other material you upload to or generate on your server.
• "Consumer" means a natural person acting for purposes outside their trade, business, craft or profession.

2. Acceptance and eligibility

You must be at least 16 years old, or the age of digital consent in your country, and able to enter into a binding contract. If you order on behalf of a company or organisation, you confirm you are authorised to bind it. These Terms apply to both consumers and business customers; where a clause applies only to consumers, it says so.

3. The Services

We provide game server hosting managed through our control panel. Servers are normally activated within minutes of payment. Depending on the plan and game, the Services may include changing the installed game, add-ons (additional RAM or plan tier, disk, vCPU, backup slots, dedicated IP) and access to backups. Hardware is located in our data centres in Germany and Poland; available locations are shown at checkout. We may improve, change or discontinue features, and will give reasonable notice of material changes that adversely affect you.

4. Accounts and security

You agree to provide accurate registration and billing information and to keep it up to date. You are responsible for all activity under your account and for keeping your login credentials and server passwords secure. Do not share, sell or transfer your account, and do not resell the Services, without our prior written consent. Notify us without delay at gamehost@gmhsystems.pl if you suspect any unauthorised access to your account or server.

5. Acceptable use and fair usage

You are responsible for everything you host, store or transmit using the Services. Resources (CPU, RAM, disk and network) are provided for the normal operation of your game server under fair-use principles. Any storage or backup capacity is intended for data directly related to your server; nested backups, archives or unrelated files are not permitted and may be removed after notice. You must not:

• break any applicable law or infringe anyone’s intellectual property or privacy rights;
• send spam, run phishing, distribute malware, or launch attacks (including DoS/DDoS), port scans or intrusion attempts;
• mine cryptocurrency, run unrelated background workloads, or place excessive or sustained load that degrades service for others;
• attempt to bypass resource limits, security controls or our billing.

We may monitor for abuse and take proportionate action (throttling, suspension or termination) where we reasonably believe these rules are breached.

6. Prohibited content

You must not use the Services to store, host or share content that is illegal under Union or national law. This includes, without limitation, child sexual abuse material, terrorist content (Regulation (EU) 2021/784), content that infringes intellectual-property rights, malware, and material that incites hatred, violence or harassment. We may remove such content and, where required by law, retain related data for the period the law prescribes.

7. Mods, plugins and third-party software

You may install mods, plugins and other third-party software on your server. You are responsible for complying with their licences and with the end-user licence agreement (EULA) of the game you run, including, for Minecraft, the Minecraft EULA and Mojang/Microsoft brand guidelines. We do not endorse and are not responsible for third-party software, and issues it causes are not grounds for a refund.

8. Payment, billing and renewal

Prices and VAT

Services are priced in EUR. Applicable VAT is calculated and added at checkout based on your location and tax status. We may change prices or plan features; we will give reasonable notice and changes take effect from your next renewal.

Payment and auto-renewal

Payments are processed by our payment provider, Stripe. Subscriptions renew automatically at the end of each billing cycle at the then-current price until you cancel; by subscribing you authorise recurring charges to your payment method.

Failed payments

If a payment fails, we may retry it and suspend the Service until payment is completed. Servers that remain unpaid may be terminated and their data deleted.

Disputed charges and chargebacks

Please contact us at gamehost@gmhsystems.pl before initiating a chargeback with your bank or card issuer. Chargebacks raised without first trying to resolve the matter with us may lead to immediate suspension or termination of your Services.

9. Withdrawal, refunds and cancellation

Statutory right of withdrawal (EU/EEA consumers)

If you are a consumer resident in the EU/EEA, Directive 2011/83/EU gives you the right to withdraw from the contract within 14 days of its conclusion, without giving a reason. To exercise it, send us a clear statement before the deadline by email to gamehost@gmhsystems.pl. You may use the model form below, but you do not have to.

Effect of immediate activation

When ordering you ask us to begin the service immediately. If you then withdraw within the 14-day period, you must pay a proportionate amount for the service already provided up to the moment you inform us; the rest is refunded. If the service has been fully performed, the right of withdrawal is lost.

24-hour money-back guarantee

In addition to any statutory right, new customers get a 24-hour, no-questions-asked money-back guarantee on their first order, as described in our Refund Policy.

Cancellation and exclusions

You can turn off renewal at any time from your panel and keep the Service until the end of the paid period; no pro-rata refund is issued for unused time. Beyond the statutory right and the money-back guarantee, fees are non-refundable, and refunds do not apply to renewals, upgrades, add-ons, dedicated IPs, or accounts terminated for breach.

Model withdrawal form

To: GMH SYSTEMS Sp. z o.o., Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland — gamehost@gmhsystems.pl

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service:
— Service ordered: ______________________________
— Ordered on (*) / received on (*): ____________
— Name of consumer(s): __________________________
— Address of consumer(s): _______________________
— Signature of consumer(s) (only if notified on paper): __________
— Date: ____________
(*) Delete as appropriate.

10. Service availability and maintenance

We work hard to keep the Services available and performant, but we do not guarantee uninterrupted or error-free operation and do not offer service credits. Planned maintenance, customer-induced downtime (for example a misconfigured mod that crashes your server) and events outside our reasonable control do not constitute a failure of the Services. We will try to schedule maintenance sensibly and minimise disruption.

11. Backups and Customer Content

You retain ownership of your Customer Content. You are responsible for keeping your own backups. Backup slots may be included with your plan or bought as an add-on, but they are a convenience feature and not a substitute for your own backup strategy; we are not liable for lost data. You grant us the limited right to host, copy and process your Customer Content only as needed to provide, secure and back up the Services.

12. Suspension and termination

We may suspend or terminate the Services for breach of these Terms, non-payment, abuse, or where required to protect our network, other customers or third parties. You may stop using the Services at any time by cancelling. After a Service ends, associated data may be permanently deleted following a short retention window (typically a few days), except where the law requires us to keep certain data longer.

13. Illegal-content notices (DSA, DMCA and IP complaints)

Under Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act), you may notify us of content hosted on our infrastructure that you consider illegal by emailing gamehost@gmhsystems.pl. Please include a substantiated explanation of why the content is allegedly illegal, its exact location (server address, port or file path), and your name and contact email (except for reports concerning child sexual abuse material, which may be anonymous). We handle intellectual-property and DMCA complaints through the same contact and act on valid notices in line with applicable law.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. This does not affect mandatory warranties that cannot be excluded under applicable consumer law.

15. Limitation of liability

We are not liable for indirect, incidental or consequential losses, or for loss of data or profits. Our total liability arising from the Services is limited to the amount you paid us for the affected Service in the three (3) months before the event giving rise to the claim. Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law; mandatory consumer rights are not affected.

16. Indemnification

You agree to indemnify and hold us harmless from claims, damages and reasonable costs arising from your Customer Content, your use of the Services, or your breach of these Terms, except to the extent caused by us. This clause does not apply to consumers beyond what applicable law allows.

17. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable notice (for example by email or in the panel). Continuing to use the Services after the changes take effect means you accept the updated Terms; if you do not agree, you may cancel.

18. Governing law and jurisdiction

These Terms are governed by the law of Poland. If you are a consumer in the EU/EEA or UK, you keep the mandatory protections of your country of residence, and you may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr . Disputes not resolved amicably are subject to the competent courts.

19. Contact

GMH SYSTEMS Sp. z o.o., Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland. Email: gamehost@gmhsystems.pl.